“I am writing this letter to let you know how pleased I am that I was recommended to you by a friend of mine.
It is important for future patients to know not only about the skill of the doctors and nurses, but of the professionalism of the staff. As a former business owner of multiple companies, I was impressed. Your practice runs like a well oiled machine.
On my first visit, after I had been escorted to an examination room and returned to the waiting room, the friend that had driven me, stated how impressed she was with the staff, who had registered the incoming patients and on how quickly they had been called to be escorted from the waiting room.
Several days later I was contacted by Dr. Rapp, who introduced himself and told me his call was to inform me of the details of the procedure of cataract surgery and to answer any questions I might have. Quite unusual and quite reassuring! He even left me with his extension number stating I could call him anytime. And when I did and left a message it was only hours before he called me back.
All of the staff are courteous and Kind. Appointments are kept on time. Never a long time is spent in the waiting room. Everything designed to keep me as the patient, stress free. The paperwork given before and after the surgery is detailed and highlighted, sometimes printed on colored paper to insure that nothing is left to chance. And when, unfortunately there was a problem with the laser which caused my surgery to be postponed, I was called immediately and every effort was made to reschedule as soon as it was fixed.
“I would like to thank you and your staff for the kindness that was shown to me… As the inventor of the Crystalens, it gives me great pleasure to see so well, thanks to the wonderful care I had from you and your staff.”-Stuart Cumming, MD
Inventor of the Crystalens
“You made this little Parish Priest in Pompano Beach feel like the Pope in Rome.”-Reverend Monsignor James B. Reynolds
Pompano Beach, Florida
“Yesterday you were a blur, today you’re as clear as a bell. It’s the finest medical experience I’ve had. I wish I had a third eye!”-Robert Mermelstein
“There have been few times in my life that I have had such professional treatment … which exceeded anything I could have desired.”-Max S. Ambach
“I’d like to congratulate you and your entire staff for the professional and loving care I found throughout your organization. It was really a refreshing change from what I had come to expect from the medical profession.”-J.M. Wallace
“There is a feeling of thoroughness and competence from the moment you enter the door.”-Milton M. Meyer